FAQ

Q. For the follow reasons, you can returns for exchange or refund
*Wrong goods (for the style color, size, and so on )
*There is some damage on the goods during the shipping except the package.
*Dissatisfactiom ( but email us at first ,stating the reason ,then waiting our response ,we give a early reply after we receiving your email )
*Goods lost on the way or you haven抰 got the goods after 35 days since you made a order.
Q. How can I make a return or exchange ?
A：We gladly accept returns and exchanges within 30 days of the original invoice date from customers who purchased their UGG boots product from our website. Please refer to the back of your invoice for the required return form..You can get the detail information for return and exchange policy.
Q. when will my order ship?
A: Orders shipping via EMS or DHL Domestic Ground will process within 1-2 business days (all days except Saturday, Sunday and major holidays) Orders shipping via EMS or DHL Air service will process same day (excluding Saturdays, Sundays and major holidays) when received before 5-10 business days.All EMS packages are delivered on business days only (excluding Saturdays, Sundays, and major holidays).
Q. How do I pay for my order?
A So far we only accept these types of payment :
* Credit Card,
* Western Union.
*Paypal
Q. Where is my order ?
A If you provided a valid email address during the check out process,you will receive two emails after your order is placed. The first confirms the details of your order. The second notifies you that your order has shipped and contains your shipment tracking number. Simply enter this information into the proper fields and click on the track button. All orders can be tracked by logging on to http://www.ems.com.cn/english-main.jsp.
Q. How to confirm your order ?
After you make a purchase, you will receive an e-mail confirmation containing your order number (order ID )within a few hours. You may review the status of your order by viewing Order Status.
Q. Is it safe to shop on your web?
Yes,we take your online security very seriously. When you place your order, secure server software encrypts all information you input before it is sent to us. We will only pass on your details to third parties, who may contact you for marketing purposes by mail or email, or research agencies, with your prior approval.
Q. How to count the shipping charge of items ?
The freight depends on the weight of goods and where it sent , we can抰 involve and decide.
When you slect what you want and go to check out ,the shipping charge will be automatically calculated by system.
Q. How to use discount code ?
If you want to buy more, you can contact us by e-mail before you place an order , stating how many pairs of boots you want to purchase, and what are they ? Then we will reply you in 24 hours, and decide to give you the number of discount. At the same time ,enclosed the discount code!
Q. Are your ugg boots genuine Australian uggs?
we only sell 100% genuine Australian uggs.All our products are made by Australian sheep skin and lambwool.